Voluntary Recall

At Hyper, it’s our mission for you to get more out of the tech you use every day. But, beyond this, the safety and satisfaction of our customers are our utmost priority. We have identified a product design issue with the following HyperJuice Battery Packs and Stackable Chargers, which may cause them to overheat, posing a potential fire hazard to consumers. Therefore, we have implemented a voluntary recall of these products, effective immediately:

  • HyperJuice 130W USB-C Battery Pack

  • Stackable GaN 65W USB-C Charger

  • Stackable GaN 100W USB-C Charger

Additional information about the voluntary recall is available in CPSC’s announcements.

Battery Pack

Names of Product: HyperJuice 130W USB-C Battery Pack

Hazard: Potential Fire Hazard due to Overheating.

Remedy: Consumers should immediately stop using the recalled products and contact Hyper for instructions on how to safely discard/return these products in their possession for a store credit.

Descriptions and identifying UPC Codes:

  • HyperJuice 130W USB-C Battery Pack:  UPC 817110014083 (grey)

  • HyperJuice 130W USB-C Battery Pack:  UPC 817110014090 (silver)

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HJ307_1_GRAY_MAIN.jpg

Incidents/Injuries: There have been approximately 2 reported incidents with no reported injuries.

Sold at: Hyper Products online at www.hypershop.com and through online retailers at www.indiegogo.com, www.kickstarter.com, and by B&H Photo Video at its retail stores in New York and at www.bhphotovideo.com, beginning October 29, 2018 through April 27, 2022. The HyperJuice 130W USB-C Battery Pack had an MSRP of $199.99.

Stackable Charger

Names of Product:

  • Stackable GaN 65W USB-C Charger

  • Stackable GaN 100W USB-C Charger

Hazard: Overheating.

Remedy: Consumers should immediately stop using the recalled products and contact Hyper Products for instructions on how to receive store credit and safely discard/return these products in their possession.

Descriptions and identifying UPC Codes:

  • Stackable GaN 65W USB-C Charger:  UPC 817110014670

  • Stackable GaN 100W USB-C Charger:  UPC 817110014663

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Incidents/Injuries: There have been approximately three confirmed incidents with no reported injuries.

Sold at: Hyper Products online at www.hypershop.com and through online retailers at www.indiegogo.com, www.kickstarter.com, and by B&H Photo Video at its retail stores in New York and at www.bhphotovideo.com, beginning October 31, 2020 through August 8, 2022. The HyperJuice Stackable GaN Charger had an MSRP of $69.99 (65W) and $99.99 (100W).